Shipping and Delivery
At Boomgalow, we believe the delivery of your order should reflect the same level of care, intention, and excellence as the piece itself. Each shipment is handled with precision, entrusted to our reliable partner FedEx, and prepared to arrive securely and on time. Below, you’ll find everything you need to know about our shipping process, delivery timelines, and how we ensure a seamless experience from our hands to yours.
All orders are shipped exclusively via FedEx, our trusted logistics partner. FedEx offers secure, reliable, and trackable service to ensure your order reaches you promptly and in perfect condition.
At Boomgalow, we are committed to ensuring your order reaches you safely and on time. Each shipment is carefully packaged, insured, and dispatched via FedEx with tracking and signature confirmation. However, in the rare event of an issue, we are here to support you.
Lost or Stolen Packages
Once an order has been marked as delivered by FedEx, Boomgalow is no longer liable for the package. We strongly recommend shipping to a secure location and ensuring someone is available to receive the delivery.
If you believe your package has been lost or stolen:
- Please first check with your building management, front desk, neighbors, or anyone who may have accepted the delivery on your behalf.
- If the package is not located, contact FedEx directly to open a trace investigation.
- Once the investigation is initiated, please inform us at advisor@boomgalow.com with your case number and order details. We will assist you in any way possible during the process.
Please note: Refunds or replacements for lost or stolen packages will not be granted, but we will work with you and the carrier to resolve the issue to the best of our ability.
Delayed Deliveries
While we do our best to ensure timely deliveries, unforeseen circumstances may occasionally cause delays, including weather disruptions, customs inspections, or carrier issues. We appreciate your patience during such instances and encourage you to track your shipment regularly via the FedEx tracking link provided in your confirmation email.
Incorrect Address
Please ensure all shipping details are correct before placing your order. Boomgalow is not responsible for delivery failures due to incorrect or incomplete address information. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping.
We currently ship to select destinations worldwide. If your location is not available at checkout, please contact us at advisors@boomgalow.com and we will do our best to accommodate your request.
Each order is processed and prepared for shipment within 1–2 business days. You will receive a shipping confirmation email with tracking details as soon as your order is dispatched.
Estimated delivery time is calculated from the date of shipment, not the date of purchase. Delivery times may vary depending on your location and the selected FedEx service. Typical transit times are:
- Domestic (U.S.): 1–5 business days
- International: 3–10 business days
Delays may occasionally occur due to customs clearance procedures or unforeseen carrier issues.
Shipping rates are calculated at checkout based on your location, package weight, and selected FedEx service. All fees are clearly displayed before payment is completed.
Once your order ships, you will receive an email with your FedEx tracking number. You may monitor your delivery status directly on the FedEx website.
All international orders may be subject to import duties, taxes, and customs fees depending on your country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. Boomgalow is not liable for any additional charges incurred during international shipment.
- We do not ship to P.O. boxes or APO/FPO addresses.
- If a package is refused or returned due to unpaid duties or incorrect address information, any return shipping or redelivery costs will be the responsibility of the customer.
For any shipping-related inquiries, please contact us at advisor@boomgalow.com. Our team will be happy to assist you.