All orders are shipped exclusively via FedEx, our trusted logistics partner. FedEx offers secure, reliable, and trackable service to ensure your order reaches you promptly and in perfect condition.

Each order is processed and prepared for shipment within 1–2 business days. You will receive a shipping confirmation email with tracking details as soon as your order is dispatched.

Estimated delivery time is calculated from the date of shipment, not the date of purchase.

• Domestic (U.S.): 1–5 business days
• International: 3–10 business days

Delays may occasionally occur due to customs clearance procedures or unforeseen carrier issues.

Shipping rates are calculated at checkout based on your location, package weight, and selected FedEx service. All fees are clearly displayed before payment is completed.

We currently ship to select destinations worldwide. If your location is not available at checkout, please contact us at advisors@boomgalow.com and we will do our best to accommodate your request.

Once your order ships, you will receive an email with your FedEx tracking number. You may monitor your delivery status directly on the FedEx website.

All international orders may be subject to import duties, taxes, and customs fees depending on your country’s regulations. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. Boomgalow is not liable for any additional charges incurred during international shipment.

Each shipment is carefully packaged, insured, and dispatched via FedEx with tracking and signature confirmation.

Lost or Stolen Packages

Once an order has been marked as delivered by FedEx, Boomgalow is no longer liable for the package. If you believe your package has been lost or stolen:

• Check with your building management, front desk, or neighbors who may have accepted the delivery.
• Contact FedEx directly to open a trace investigation.
• Inform us at advisor@boomgalow.com with your case number and order details.

Delayed Deliveries

Weather disruptions, customs inspections, or carrier issues may occasionally cause delays. Please track your shipment via the FedEx link in your confirmation email.

Incorrect Address

Please ensure all shipping details are correct before placing your order. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping.

• We do not ship to P.O. boxes or APO/FPO addresses.
• If a package is refused or returned due to unpaid duties or incorrect address, return shipping or redelivery costs will be the responsibility of the customer.